Ask the Farm
About Our Products
Do you really make everything yourselves?
Yes — every single product. From harvesting the plants on our Missouri land to infusing, blending, and bottling, every step happens here on the farm. We don't outsource production, use contract manufacturers, or buy pre-made bases. We are two people who believe deeply in what these plants can do, and we make everything ourselves to ensure the quality is exactly what we'd want for our own family. That's not a policy — it's just how we do things.
What does "wild-harvested" mean?
Wild-harvesting means we gather plants directly from our own Missouri woods and land — not from commercial farms or outside suppliers. Every plant is hand-picked by us, in season, when it's at its most potent.
Are your products organic?
While we don't hold a certified organic label, our plants are grown and harvested without pesticides or synthetic inputs on our own farm. We believe in honest, clean ingredients — straight from the land.
Why are some products sold out?
Because we only harvest what our land provides, some products are seasonal and limited in quantity. When a plant is out of season, so is the product — we never source outside our farm. We simply wait for the next harvest. Sign up for our email list to be notified when a product is back in stock.
Do you use any artificial ingredients or fillers?
Never. Every WestLand Farms product is small-batch and made with plant-based ingredients we've grown or harvested ourselves. No fillers, no artificial fragrances, no shortcuts.
How should I store my products?
To preserve freshness and potency, store your WestLand Farms products in a cool, dry place away from direct sunlight and heat. Balms and oils do best at room temperature or below.
Are your products safe for sensitive skin?
Our products are made with natural, plant-based ingredients and no synthetic fragrances. We have had positive feedback from customers with sensitive skin. However, everyone's skin is different. We always recommend doing a small patch test before full use, especially if you have known sensitivities or allergies. When in doubt, check the ingredient list on each product or reach out to us with questions.
My tallow balm has changed consistency — is it still good?
Tallow is a natural product and may soften in warm temperatures or during shipping. Simply pop it in the refrigerator for a few hours to restore its original consistency.
Ordering & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days and shipped via USPS or UPS. Delivery times vary by location, but most domestic orders arrive within 5–7 business days.
Do you ship internationally?
At this time, we ship within the United States only. Message us if you are interested in having us ship our products to your country and we will see what we can do!
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make a change. Once an order has shipped, we're unable to make modifications.
Returns & Questions
What is your return policy?
Due to the handcrafted and perishable nature of our products, we are unable to accept returns. However, if something arrives damaged or you're not satisfied, please reach out.
How do I contact you?
You can reach us through our Contact page. We're a small farm operation and do our best to respond within 1–2 business days.
Disclaimer
These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.